General FAQ

You have now been automatically added to the Team for the course(s) you have signed up for.

The partner leading the team will be in touch to discuss your attendance – this may involve agreeing a day/time for a flexible course or simply confirming there is still space for a course being delivered at a fixed date and time.

If you have any questions about the course, want to request a specific date/time or your learners have any additional needs, these are best communicated to the partner within the “Questions and Answers” channel in the course Team.

You need to be logged into Glow to access the form. All our courses are delivered via Microsoft Teams within Glow, so you will need to be logged into Glow to attend them also.

This error means you are trying to access the form using a non-Glow Microsoft account.

First please ensure you are logged into Glow. If you are still receiving the error, it is likely because your browser is set to automatically use your non-Glow account whenever using Microsoft applications. The two simplest ways around this are:

1. Use a browser you do not use (e.g if you use Edge, use Chrome instead). You should then be able to log into Glow in this browser and the form will use your Glow account instead.
2. Use an incognito window within Chrome as this will ignore all your default settings. You can then log into Glow again within the incognito window and should be able to access the form.

For more information on accessing Glow click here.

DYW Live is delivered through the teacher in the classroom, therefore unfortunately we’re unable to have learners sign up for DYW Live courses directly.

DYW Live provides learning opportunities for all young people across Scotland. If you have learners which require additional support or adjustments to be made in order to access the learning opportunities provided on DYW Live please get in touch with us to discuss this further.

Please email e-sgoil@gnes.net.

We want DYW Live to offer what teachers and learners need, so if you were looking for something specific from DYW Live and were unable to find it, please contact us at e-sgoil@gnes.net and we'll direct you towards something similar and/or add it to our planning to explore in the future.

Please contact e-sgoil@gnes.net.